IT SUPPORT SERVICES
Cadmidium IT Support services covers a vast range of support activities, from Factory Acceptance Testing, through to system integration and user acceptance testing, and finally providing through life IT support services both on-site at customer locations and off-site. Out System Integrators are highly experienced in deploying enterprise networks including Core Enterprise Services (CES) such as Active Directory, DNS, Certificate Authority and Group Policy, configuring boundary guards (physical and virtual) as well as extensive experience in VPN implementation. Within the company we have our own IT service desk monitoring our internal and secure network and services using ITIL best practise. All our processes follow relevant guidelines; ISO15288, ISO12207, ISO9001:2015 and our personnel are highly trained including ITIL practitioners.
IT Support Services Case Study - NATO
We are currently providing IT Support services to NATO as the Subject Matter Experts (SME), both on-site in NATO Communications Information Agency (NCIA) in The Hague, and off-site work at our company HQ. We delivered the highly successful system integration and rollout of the large-scale NATO messaging service within Europe and the Afghanistan live war-fighting environment. Our SME IT Support based on-site at NCIA provides a vital link between operational system architectures and the developers, providing Factory Acceptance Testing, Supporting the RFC (IV&V / CIAV) release process, finishing with final operational deployment and Level 2 and Level 3 support across NSWAN and multiple mission networks.